BuildHound Support

Contact us

Email support@quantrolix.ai with any question, bug report, or account request. We typically reply within one business day.

Common questions

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID. Open Settings → your name → Subscriptions on your iPhone to change or cancel your plan. Cancelling stops future renewals; you keep access until the end of the paid period.

How do I restore a purchase?

On the plan screen in the app, tap Restore purchases while signed in with the same Apple ID you used to subscribe.

Why does BuildHound ask for camera access?

Only so you can photograph materials and job sites for identification and record-keeping. You can decline and still use price search and lists.

How do I delete my account and data?

Delete individual photos, lists, and projects in the app at any time. For full account deletion, email us at support@quantrolix.ai from the address on your account and we will remove everything promptly. See the privacy policy for details.

A price or material identification looks wrong

Prices come from retailer data and can lag or vary by store; identifications are AI-assisted suggestions you confirm. Email us examples and we will improve them.